RELATIONSHIP MANAGEMENT
- Duration : 2 days
- Reference :
- Price : On request
Course Overview
Who is this for?
This course is for individuals and organisations who want to manage and improve customer interactions in their business, business sales and services.
What is it about?
This course is about equipping you with the knowledge and skills to enable you create strategies to improve your customer engagement. You will look at the importance of your customers and their roles. You will explore different ways to meet the needs of your customers and how to enhance customer experience. You will explore a variety of situations and issues fundamental to providing effective customer service.
What will I get out of it?
• Know the principles of customer management
• Know how to improve customer experience
• Know how to analyze customer feedback
You will learn
• About your relationships with existing customers – how healthy are they. How do you identify how they feel about you?
• How to enhance your personal attributes to achieve a good working relationship
• The language and communication skills for successful interactions
• The development of a toolkit to build strong and long lasting customer relationships
• How measuring customer relationships can enable greater business success
• The management strategy that will improve your business performance
• Contrast successful and difficult customer relationships – what can you learn from successful relationships to improve the difficult ones?
• To understand your personal impact on customers and identify ways to strengthen relationships
• To handle difficult, demanding and complaining customers – understand techniques to help in difficult situations
DURATION
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