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Work related courses

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APPRAISING AND DEVELOPING STAFF

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COACHING SKILLS IN TEAM LEADING AND MANAGEMENT

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DELIVERY OF EFFECTIVE CUSTOMER SERVICE

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DEVELOPING AND IMPROVING THE CUSTOMER SERVICE PROCESS

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EFFECTIVE COMMUNICATION SKILLS

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INTERVENTIONS FOR CHANGE

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INTRODUCTION TO MANAGEMENT

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LEVEL 3 AWARD IN MANAGEMENT AND LEADERSHIP

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MANAGE LEARNING AND DEVELOPMENT IN GROUPS

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MANAGING PHYSICAL RESOURCES

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MANAGING THE DELIVERY OF CUSTOMER SERVICE

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PRINCIPLES OF ASSESSMENT IN LIFELONG LEARNING

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PRINCIPLES OF BUDGETS AND FINANCIAL INFORMATION

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PRINCIPLES OF CUSTOMER SERVICE IN HOSPITALITY, LEISURE AND TOURISM

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PRINCIPLES OF PROJECT MANAGEMENT

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RECRUITING AND SELECTING STAFF

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SUPPORTING ORGANISATIONAL CHANGE INITIATIVES

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TEAM DEVELOPMENT

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THE PRINCIPLES AND PRACTICES OF INTERNALLY ASSURING THE QUALITY OF ASSESSMENT

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