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Improve Process. Develop People.

MANAGING THE DELIVERY OF CUSTOMER SERVICE

This course is for individuals, businesses and organisations who want to develop and improve their customer service delivery
  • Duration : 3 days
  • Reference :
  • Price : On request

Course Overview

Who is this for?

This course is for individuals, businesses and organisations who want to develop and improve their customer service delivery.

What is it about?

The course enables you improve your customers experience through an excellent customer service. You will understand what first class customer service is and its impact on customer experience. You will learn how to evaluate and manage customer’s needs, expectations and experience. You will also learn, why a customer’s experience is very important to the image of your organisation.

What will I get out of it?

•    Insights of how to manage the delivery of customer service
•    A better understanding of how to improve customers’ experience
•    Understand how to improve customer service delivery

You will learn

•    What customer service is
•    Ways of managing the delivery of customer service
•    Ways to meet the needs and expectations of different types of customer
•    How to analyze the ways that legislation affects customer service delivery
•    To compare ways of improving the customer experience
•    To compare ways of monitoring customer service
•    To analyze ways of evaluating customer service
•    The importance of making improvements to customer service processes

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